Vconnect (Vconnect Global Services Ltd) is an online platform that helps users hire local professionals for all service needs. From repairing your car to planning your wedding, Vconnect connect you with the right service businesses to get things done.
Vconnect.com was founded by core members of Tolaram Group in 2010. Deepankar Rustagi performs in the capacity of General Manager of the company.
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History
In 2010, after his inability to find Nigerian local businesses online, Deepankar began to assemble a team that would help collect local SMEs information that can be accessed via a Google-esque local search engine.
He along with his co-founder, Anand Chander Mohan launched Vconnect.com on 8 March 2011. Vconnect is a part of Tolaram Group, which is headquartered in Singapore.
By 2013, Forbes had recognized Vconnect as one of the "Hottest Tech Startups in Africa". At the end of 2015, Vconnect had 1.2 million businesses listed with a large percentage of its search queries coming from Lagos, Port Harcourt, and Abuja. It's why the three present businesses on its homepage are Lagos, Port Harcourt and Abuja.
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Offices
Vconnect presently employs 55 people in its Nigerian office and 30 in its Indian office. Its Lagos office oversees the company's business development operations while the Indian office houses the company's backend software development and digital marketing teams.
Evolution
By Q2 2015, Vconnect had gone a step further in its new brand outlook. The company introduced a marketplace as an extension of its initial business directory. The upgrade allowed businesses listed on the platform to also sell their products directly to users. The platform became what Deepankar, the General Manager of the company referred to as a "managed marketplace."
The Vconnect website changed from its Google-esque one with the lone search bar, into a grid or products on sale. According to TechCabal, a local tech news and analysis website, the company was the largest marketplace in Nigeria with more than 1.2 million merchants listed.
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In Q2 2016, the company began to revisit its business strategy and redesigned its website again. The new website launched on 27 July 2016. This time, the search bar returned in the middle of the homepage alongside new components (lists, ratings, and reviews) that the company planned to use to generate genuine interactions between users and businesses.
The company's thesis was that as users needs have evolved, there's value to be gleaned by helping people make transactional decisions based on complete information (reviews, ratings, and lists) available on the main site.
The company retained its marketplace but toned it down by giving it less real estate on its homepage.
Business lists
One of the new components that came with the 2016 redesign was "business lists" which is a curation tool that Vconnect introduced to help users keep track of businesses that fulfill a certain kind of a need for them.
Reviews and ratings
As part of the redesign, the company made it easier for people to review businesses by suggesting businesses they could review based on their interactions on the website. The company also changed how reviews appeared on the website. Whereas the company's QA team used to vet every review, in the new design, the company left reviews to appear immediately on the website while the community regulates itself.
Activity feed
Vconnect also introduced an activity feed which is a real-time stream of activities being carried out on VConnect. When a user is logged in, they see activities in their network, otherwise, they see general activities on the network.
Mobile applications
Vconnect launched mobile applications for Android,Blackberry & iOS platform in 2013. It allows users to find local businesses on the go and uses GPS to track their location to find nearest businesses. Users can locate businesses using maps and navigate there via "Get Direction" feature.
Awards and achievements
- Vconnect was awarded the 2011 RIMA Foundation Award as 'Personalised Information Product of the Year.'
- In 2011, Vconnect was the fastest growing web portal in Nigeria, according to Alexa.
- Vconnect was awarded the Best Resources website of 2012 by The Nigerian Events Awards
- Vconnect won the Best Mobile Information product recognition award by RIMA Foundation 2013
Source of the article : Wikipedia
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